PURCHASING A BEAR, SHIPPING & RETURNS ...

All of the teddy bears and their accessories found on this website are designed and handmade by me, Victoria Allum. The materials used in the creation of these bears are sourced from specialist teddy bear making outlets from around the world. Materials used include German mohair, alpaca, glass eyes, wool felt, linen, polyester fibre and woodwool stuffing, steel shot for added weight and cotter pin joints. Each bear is individually crafted and as such is "One of A Kind". However, varyings combinations of designs, mohair and accessories may be repeated at anytime. ​ I have made every effort to be as accurate as possible with product descriptions, however all sizes, weights, capacities, dimensions and measurements noted on this site are approximate. ​ PleaseNote: Due the nature and materials used my products are collectable handmade items and are not intend for children under the age of 14

The photographs and images of the bears on this site are for illustrative purposes only. Whilst every effort has been made to represent the products on this website accurately, all screens will display colours slightly differently. It cannot therefore be guaranteed that your device/monitor will accurately reflect the colour of the products. Your products may vary slightly from those images. ​ © Copyright ~Bears by Victoria Allum. All Rights Reserved. All images, text, photographs and designs oused are my copyright and I reserve all rights, this means you may not use them, for any purpose, without my express and written permission.

My shopping pages will take you through the steps you need to take to place an order. When purchasing a bear please ensure you select the correct postal destination, under payment for your postal destination may result in your payment being returned and your order cancelled. Orders are taken on first come basis & we reserve the right of refusal & the right to cancel purchases. You will receive emails to confirm your order has been placed. All customs duties and import taxes due in the destination country are payable by the recipient.

We accept all major credit/debit cards via our secure payment provider, Wix Payments. We do not currently accept PayPal. We do not currently offer layaway.

Shipping Regions We ship worldwide, but unfortunately due to recent changes in packaging laws, we DO NOT SHIP to the following European countries: France Spain Portugal Latvia Estonia Croatia Bulgaria Greece Hungary Iceland Italy Luxemburg Poland Romania Slovakia Slovenia ** Now Shipping to Germany ** On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). Bears by Victoria Allum is now registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR). Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay. Please recycle my packaging where possible - thank you! Shipping costs will be automatically applied during checkout and all shipping is based on volumetric weight. All parcels are sent within 3 days of payment being received unless otherwise specified. Once your bear has shipped you will receive a tracking number by email with details of the carrier. UK delivery will made either by DHL 48 Hour Parcel or by Royal Mail Special delivery service, depending on the size of your bear. Overseas purchases (outside UK) will be delivered by either DHL or similar courier, Royal Mail International Signed for service or Parcelforce depending on the size of your bear and the destination country. All parcels are sent fully insured, we will not under any circumstances undervalue the item for the purpose of the avoidance of import duties and taxes. All customs duties and import taxes due in the destination country are payable by the recipient. Also please note delivery times are stated in good faith but clearance at customs may cause delays. Customs at destination country are a government run Authority which carriers are unable to influence in the event of their intervention. There is no limit to the amount of time Customs can hold your goods. Please ensure you select the correct postal destination when making your purchase, under payment for your postal destination may result in your payment being returned and your order cancelled. Please Note: Parcels delivered to EU countries are now subject to import taxes and custom duties. For any overseas deliveries all custom duties and import taxes are the responsibility of the recipient and payable by the recipient upon receipt of the bear, they are NOT included within the delivery charge.

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). Bears by Victoria Allum is now registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR). Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay. Please recycle my packaging where possible - thank you!

Whilst we hope that you will be delighted with your new bear, we understand that sometimes you may want to return your purchase. So in accordance with the UK Distance selling regulations you are entitled to cancel within 14 days of delivery of the item. A full refund is available subject to the item being returned securely packaged, undamaged and in its original condition. Refunds will be paid within 30 days of receiving the item. Refunds do not include postal charges and deductions will be made for custom charges if incurred within the UK for returning the item. Items must be returned fully insured, we will not accept liability for missing, or damaged items in the post.

All of my bears are packaged in new materials that are suitable for recyling. My standard packaging consists of a double walled carboard carton made from 70% recylced materials and acid free tissue paper. Where possible, please recycle my packaging materials - thank you! ** Germany ** On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap). Bears by Victoria Allum is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR). Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay. Please recycle my packaging where possible - thank you!